RCBC's new mobile banking app DiskarTech, powered by Nextbank Cloud Core Banking & Nextbank Mobile Banking solution, has reached one million downloads in just 38 days from its market launch. It was also ranked first overall amongst mobile apps in the country by Google Play Store and Apple Store. What's even more important for RCBC business is that its monthly active user rate, which measures customers doing at least one revenue-generating transaction in a 30-day period, was recorded at over 70%, which is way higher than the industry average of 10% to 20%.
The result is even more impressive looking at the fact that all the accounts were registered digitally via integrated eKYC feature which gives clients an option to submit an account opening form and confirm identity in an electronic way, without visiting branches. This is especially needed now, where banks are operating with skeleton staff during the pandemic. Most DiskarTech users are young adults outside of Metro Manila - aged 21 to 30 comprise 60%, followed by those between 31 and 40 years old at 25%.